Meet Martyn: ”Empathy is key”

At Zervant we believe that our employees are our biggest asset. We care about our customers, but we value our hour hard-working and eager staff even more.

Without them, Zervant wouldn’t exist and entrepreneurs all over Europe wouldn’t be able to enjoy easy invoicing and expense management.

But who are these people behind the invoicing software taking over Europe?

Meet Martyn, talented linguist and Customer Service Manager at Zervant.

Born into a multi-cultural family, British-Danish Martyn grew up in Luxembourg and he has lived in half a dozen countries, including Scotland, Gibraltar, and Denmark. He is one of the five expats that give the Zervant office its international feel and, believe it or not, he is fluent in 9 languages! He is currently responsible for our German and French customer support.

Martyn, what have you enjoyed most about working at Zervant?

The two main things are the diversity of the work and the awesome interpersonal chemistry we all share. That’s a rare combination and a huge motivation to give it your absolute best.

The most important part of my life equation is my seven-year-old son. With Zervant being a part of this equation, I have a lot of flexibility in accommodating his needs and schedule. Considering my background in corporate and public sector jobs, this unprecedented work/life balance means that getting up in the morning and going to work every day is no longer just a chore that you tolerate in order to earn a salary.

What talents or skills are needed in your customer-oriented job?

In my opinion, formal qualifications are not necessary; I’m a highschool dropout myself. You need to be able to emphathise with the customer and to be able to put yourself in their situation. It’s as important to be on their side, as much as on the company’s side. Empathy is key and a willingness to learn of course.

We know you as a talkative colleague with many passions. Can you tell our readers a little bit about your interests?

My biggest passion since my early teens is music; I enjoy listening to music as much as I enjoy playing it. My dad was a guitarist, so I was practically destined to take it up and it turned out to be the gateway drug to drums, keyboard, and bass guitar. Even now, three decades later, I find myself looking for excuses to learn a new instrument. Sometimes, I may even go through with it, like when I started playing harmonica last year.

I’m very vocal and outspoken when it comes to politics and have really radical ideas (Editor’s tip: When in a hurry, never get caught up in a political discussion with Martyn). Engineering, things that humans have created, ignite my passion, also because I come from an engineering background myself. Cars are everywhere and we see them all the time, but this ability that you have created things that harness the forces that take place in nature…

Alright, alright, before we get tangled up in a philosphical discussion here, tell me, which person, dead or alive, would you like to have dinner with?

Amerigo Vespucci, the guy who discovered America. I’d like to meet him because he lived half a Millenium ago and it would be interesting to get an idea of the mentality and attitude at that time. He was a discoverer. Today there’s not much left to discover on land, but these people had no idea about the world. I would be awesome to hear what it feels like.

Which drink would you offer your special guest?

I would serve him Fentiman’s Curiosity Cola. He has to try it!

Thank you Martyn for this interview and for enriching our team at Zervant!